FAQ
Frequently Asked Questions (FAQ)
1. Where does Paw London ship to?
We currently deliver within the United Kingdom only. Unfortunately, we do not offer international delivery at this time.
2. How much does delivery cost?
Standard delivery fee is £4.99 and free shipping over £50.
3. How long does delivery take?
Orders are processed and dispatched within 1–5 business days. Once dispatched, delivery usually takes 1–2 business days depending on your location.
4. Which courier do you use?
We work with trusted UK couriers to ensure safe and reliable delivery. You will receive tracking information once your order has been dispatched.
5. Can I return my order?
Yes. Returns are accepted within 14 days of receiving your order. Items must be unused and in their original packaging. Please note that customers are responsible for return shipping costs.
6. How long does it take to receive my refund?
Once your return has been received and inspected, refunds are processed within 10 business days to your original payment method.
7. How can I contact Paw London?
You can reach our customer support team via:
- 📧 petlondon1@gmail.com
- 📞 +44 7454042173
Our team is available Monday to Friday, 9:00 AM – 5:00 PM (UK time).
Products & Materials FAQ
1. What is vegan leather?
Vegan leather is a high-quality synthetic alternative to traditional leather, made without the use of any animal products. It offers the same elegant look and soft texture as genuine leather while being cruelty-free and durable.
2. What does handcrafted mean?
Handcrafted means that each product is carefully made by skilled artisans rather than mass-produced. This ensures superior attention to detail, quality, and a unique finish in every piece.
3. Why do we describe our products as premium?
Our products are considered premium because they are made using carefully selected materials, designed with comfort and durability in mind, and crafted with an elevated aesthetic. Every Paw London piece reflects our commitment to quality, style, and long-lasting wear.
4. Are silk fabric collars comfortable for pets?
Yes — silk fabric collars are extremely comfortable for pets. The soft, smooth texture of silk reduces friction on the neck and provides a gentle, luxurious feel, making it ideal for everyday wear.
5. Are leather collars suitable for dogs?
Absolutely. Leather collars are an excellent choice for dogs because the natural material allows better breathability and flexibility compared to synthetic fabrics. Most pets find leather more comfortable, especially during long wear.